VACANCY: Commercial Liability Determination Adjuster (Remote/Homebased)

Commercial Liability Determination Adjuster

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities. Plus, Allstate is changing how, when, and where we work-to lead us boldly into our future. We’re empowering our employees to create better ways of working through more intentional use of communication and collaboration practices, processes and tools.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Compensation Data

Compensation range for this position is $55,000- $61,500 per year, based on experience and qualifications.

A $1000 sign on bonus is applicable for this posting for all candidates who have a resident Property and Casualty License or a Designated Home State License in Florida or Texas.

Job Summary

Allstate Insurance Company has an exceptional career opportunity for a Liability Determination Adjuster in Commercial claims!

Auto accidents are usually unnerving and unique. So, it takes someone special to put the pieces back together for our customers. This is the opportunity you’ve been looking for to truly impact someone’s life! Start your claims professional career today as a Commercial Liability Determination Adjuster and be part of our dynamic team!

This position is not available for California, Hawaii or Alaska residents.

Key Responsibilities

A Day in the Life:

Investigate single and multi-vehicle auto accidents using innovative tools and technology to capture recorded statements, photos and/or the review of police reports to resolve losses.
Document claims through active listening and use of data to summarize liability decisions.
Communicate compassionately with customers and help them through their claim process in a fast, fair and easy manner.
Negotiate claim settlements with customers in accordance with business unit standard methodologies. Use data and analytics to problem solve and contribute to team goals by sharing ideas and opinions.

You’re provided with comprehensive training:

We cover the cost to help you study for and earn your license
We offer full paid virtual training plus on the job training
Ongoing training opportunities for continuous improvement

Remote/Homebased

This position is a permanent remote home-based worker. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
This position is eligible for a monthly connectivity reimbursement to offset the costs of internet and phone expenses.

Shift:  Shift times vary based on time zone and may require work on Saturdays.

Preferred Qualifications

You’re a great Match for this Role if:

1+ years of liability claims handling experience is required
You want to utilize your customer service skills to help restore peoples’ lives’
You have a strong desire to make a difference through compassionate customer service
You’re an empathic, upbeat and friendly self-starter who can work independently, as well as, on a team
You’re excited about solving problems and coming up with creative solutions
You feel comfortable working within the Microsoft Office Suite and would be excited to learn new technology
You’re organized and able to multi-task in a fast-paced environment
You’re known for clear and professional communication – both written and verbal
You have a bachelor’s degree and/or prior customer service experience
Being bilingual and/or having prior military experience is a plus

What’s in it for you?

Paid training and licensing
Internet reimbursement
Generous paid time off (PTO)
Tuition reimbursement
Discounted gym memberships
Cafeteria style health insurance plan- starts day one!
401K match and pension plan
Volunteer opportunities + matching donations
Visit AllstateGoodLife.com to learn more

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy. For a full description of Allstate’s benefits, visit allstate.jobs/benefits

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee’s terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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